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Move a visit through its statuses

Mark the patient as arrived, start and end the visit, and change a status by hand when plans change.

Web portalAppFor: Doctors, Assistants

A visit's day

  1. 1

    The statuses

    Booked, then Waiting once the patient arrives, then Current during the consultation, then Completed. A visit can be Cancelled at any point.

  2. 2

    Mark the patient as arrived

    Open the visit and tap Patient Arrived.

  3. 3

    Start the visit

    The visit's button now reads Visit Started: tap it to start.

    A waiting visit with its waiting time and the Visit Started button
  4. 4

    End the visit

    Doctors tap End Visit. Assistants can close a visit too, with Visit Completed.

When plans change

  1. 1

    Change a status by hand

    Open the menu on a visit card. Assistants choose Change Visit Status, which also opens the patient's file, uploads a report or books the next visit.

  2. 2

    Visits left waiting

    A visit still in Waiting 6 hours after the patient arrived is cancelled automatically overnight, so yesterday's queue doesn't carry over.

Questions and answers

Why was a waiting visit cancelled?

A visit still in Waiting 6 hours after the patient arrived is cancelled automatically overnight.

Can an assistant complete a visit?

Yes, with Visit Completed. Assistants don't write the consultation, though: the doctor's comments show to them read-only.

On the web vs in the app

WhatWeb portalApp
Moving a visit alongA button on each row of the visits listOne main button inside the visit
Who can complete a visitDoctors, by ending the consultationDoctors and assistants

What's next

Updated: 18 October 2026

Still stuck?

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